The impact of organisational communication satisfaction on health care professionals' work engagement

Abu Dalal HJ 1 , Ramoo V 1 , Chong MC 1 , Danaee M 2 , Aljeesh YI 3

Affiliations 

  • 1 Department of Nursing Science, Faculty of Medicine, University of Malaya, Kuala Lumpur, Malaysia
  • 2 Department of Social and Preventive Medicine, Faculty of Medicine, University of Malaya, Kuala Lumpur, Malaysia
  • 3 Faculty of Nursing, Islamic University of Gaza, Gaza, Palestine
J Nurs Manag, 2022 Jan;30(1):214-225.
PMID: 34590378 DOI: 10.1111/jonm.13476

Abstract

AIM: To assess the impact of organisational communication satisfaction (OCS) on the work engagement of health care professionals (HCPs).

BACKGROUND: Organisational communication can influence employees' work engagement, which is an essential component of an organisation's effectiveness. However, these concepts have not been broadly investigated in health care organisations.

METHODS: A cross-sectional survey was administered to 235 HCPs in the Gaza Strip, Palestine. The SPSS statistical software (version 25) and partial least squares structural equation modelling (PLS-SEM) were used to analyse the collected data.

RESULTS: The HCPs reported a moderate level of OCS (M = 4.96, SD = 0.94) and work engagement (M = 5.56, SD = 0.96). The impact of OCS on work engagement was found to be positive and statistically significant (β = .524, p 

* Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine.

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