Assistive technology is initiated to aid those visually impaired to fulfil their tasks independently, rapidly, and easily. As such, tactile map is an assistive technology that has been widely used for navigation to enable those visually impaired to visualize the geographical information about a particular place. Nevertheless, its usability and availability in Malaysia are scant. This paper aims to investigate the usability issues of tactile map, identify the requirements and proposed a conceptual prototype named TacTalk. Qualitative research method in the form of face to face interviews were carried out with the visually impaired residing at Saint Nicholas’ Home for the Blind in Penang. Results from the findings identified four emerging usability issues: poor design of tactile map due to limited space, misinterpretation of information, complexity of symbols used and difficulty in memorizing directions. The proposed solution, ‘TacTalk’, refers to a ‘talking tactile map’ incorporated with audio support. TacTalk is comprised of two components, which are: a tactile map with built-in buttons, and a mobile application that plays the audio files. There is a connection between the buttons on the map and the TacTalk mobile application via Bluetooth. An audio instruction is played when the button is pressed by the user. The results of this work hope to overcome the fear of the visually impaired to travel alone. Hopefully, it can inspire and empower them to explore the use of assistive technology in future.