CRM adoption can provide innumerable benefits to the SMEs performance, including solving customer problems in a timely manner, enhancing customer satisfaction by appointing an expert to solve issues and queries, and the like. This study aims to examine the moderating effects of the firm size in the adoption of CRM in the Palestinian SMEs. A quantitative approach was used to investigate the relationships between the variables, which are compatibility, IT infrastructure, complexity, relative advantage, security, top management support, customer pressure, and competitive pressure. A questionnaire was designed to collect data from 420 SMEs in Palestine. A total of 331 respondents completed and returned the survey. The Partial Least Square-Structural Equation Model (PLS-SEM) approach was used to assess both the measurement and structural models. The Diffusion of Innovation Theory (DOI) and Technology, Organization, and Environment Framework (TOE) framework were employed to identify the determinant factors from the technological, organizational, and environmental perspectives. The findings and conclusions of this study provide show that the moderating effect of firm size has significant effect compatibility, top management support, customer pressure, and IT infrastructure factors.
Matched MeSH terms: Small Business/economics; Small Business/methods*
This study examines the issues of winner's curse, size effect and bandwagon effect in explaining the under-pricing phenomenon of Malaysian IPOs, for the period from January 2001 to December 2008. The average initial return for the Malaysian private placement IPOs (a proxy for informed investors) is significantly lower than that of the non-private placement IPOs (a proxy for uninformed investors), which gives support to the winner's curse hypothesis, where uninformed investors demand a higher initial return in the absence of informed investors. Using listing board as proxy for size of companies, we find that the smaller the company, the higher the average initial return, thus giving support to size effect, where investors usually demand higher initial return for smaller companies due to their higher perceived risk. The study also finds that the presence of a large number of informed investors as compared to uninformed investors in an IPO exercise will result in an increase in demand for that particular stock in the secondary market, which gives support to the bandwagon effect.
This study presents one of the first attempts to focus on critical success factors influencing the entrepreneurial intensity of Malaysian small and medium sized enterprises (SMEs) as they attempt to expand internationally. The aim of this paper is to evaluate and prioritize the entrepreneurial intensity among the SMEs using multicriteria decision (MCDM) techniques. In this research FAHP is used for finding the weights of criteria and subcriteria. Then for the final ranking of the companies, VIKOR (in Serbian: VlseKriterijumska Optimizacija I Kompromisno Resenje) method was used. Also, as an additional tool, TOPSIS technique, is used to see the differences of two methods applied over the same data. 5 main criteria and 14 subcriteria were developed and implemented in the real-world cases. As the results showed, two ranking methods provided different ranking. Furthermore, the final findings of the research based on VIKOR and TOPSIS indicated that the firms A3 and A4 received the first rank, respectively. In addition, the firm A4 was known as the most entrepreneurial company. This research has been done in the manufacturing sector, but it could be also extended to the service sector for measurement.
The purpose of this paper is to identify the key domains of entrepreneurial behaviour among business
owner in food processing industry. The study utilized a deductive research design and quantitative
method. There are twenty-one statements about entrepreneurial behaviour to discover a core action
associated with entrepreneurial behaviour. An entrepreneurial behaviour is defined as small family
business strategic behaviour that captures specific entrepreneurial aspects (Walker and Brown, 2004).
In additions, it is the actions taken by the small business owner to achieve business performance
(Delmar, 1996). According to Kirkley (2015), entrepreneurial behaviour as self determined human
action is based on a specific set of values which the individual uses to make decisions about how to
behave in situations that a meaningful to their business. The questionnaires focused primarily on the
meaning of entrepreneurial behaviour as self-determination to be succeed in business. There were 70
respondents were selected by simple random sampling. The data were analysed by Exploratory Factor
Analysis (EFA) and categorised into relevant domains. The result shows four specific domains of
entrepreneurial behaviour business owner in food processing industry, namely, leadership, proactiveness,
committed and risk taking. The finding items to each of these domains are consistent with
the small family business perspective. The practical implication is the presence of the specific core
action associated with entrepreneurial behaviour. The business owner should employ the four core
action to sustain the business. The result of this study is importance to academician in small business
area, business advisor from government and non government sectors, and small family business owner.