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Fulltext Co-creation or Co-destruction: A Perspective of Online Customer Engagement Valence

Siddique J, Shamim A, Nawaz M, Faye I, Rehman M

Front Psychol, 2020;11:591753.
PMID: 33613353 DOI: 10.3389/fpsyg.2020.591753

The increasing interest in online shopping in recent years has increased the importance of understanding customer engagement valence (CEV) in a virtual service network. There is yet a comprehensive explanation of the CEV concept, particularly its impact on multi-actor networks such as web stores. Therefore, this study aims to fill this research gap. In this study, past literature in the marketing and consumer psychology field was critically reviewed to understand the concept of CEV in online shopping, and the propositional-based style was employed to conceptualize the CEV within the online shopping (web stores) context. The outcomes demonstrate that the valence of customer engagement is dependent on the cognitive interpretation of signals that are prompted by multiple actors on a web store service network. If the signals are positively interpreted, positive outcomes such as service co-creation are expected, but if they are negatively interpreted, negative outcomes such as service co-destruction are predicted. These notions create avenues for future empirical research and practical implications.

Matched MeSH terms: Concept Formation
Fulltext A TRIZ-driven conceptualisation of finger grip enhancer designs for the elderly

Tan DWH, Ng PK, Noor EEM

F1000Res, 2021;10:392.
PMID: 34354817 DOI: 10.12688/f1000research.51705.1

Background: Elderly people with severe finger weakness may need assistive health technology interventions. Finger weakness impedes the elderly in executing activities of daily living such as unbuttoning shirts and opening clothes pegs. While studies have related finger weakness with ageing effects, there appears to be no research that uses an algorithmic problem-solving approach such as the theory of inventive problem-solving (TRIZ) to recommend finger grip assistive technologies that resolve the issue of finger weakness among the elderly. Using TRIZ, this study aims to conceptualise finger grip enhancer designs for elderly people. Methods: Several TRIZ tools such as the cause-and-effect chain (CEC) analysis, engineering contradiction, physical contradiction, and substance-field analysis are used to conceptualise solutions that assist elderly people in their day-to-day pinching activities. Results: Based on the segmentation principle, a finger assistant concept powered by a miniature linear actuator is recommended. Specific product development processes are used to further conceptualise the actuation system. The study concluded that the chosen concept should use a DC motor to actuate fingers through tendon cables triggered by a push start button. Conclusions: Finger pinch degradation worsens the quality of life of the elderly. A finger grip enhancer that assists in day-to-day activities may be an effective option for elderly people, not only for their physical but also their mental well-being in society.

Matched MeSH terms: Concept Formation*
Fulltext Owner-manager Characteristics Influence on the Smes Innovation Orientation of SME's: A Literature Exploration

Ahmad Aminu Daneji, Kamran Shavarebi, Jeffrey Boon Hui Yap

International Journal of Innovation and Industrial Revolution, 2019;1(2):1-11.
MyJurnal

The firm’s involvement in innovation became a necessary attribute for firms to remain competitive and successful. However, innovation is still considered a hallmark of large firms only. The literature on SME's involvement in innovation is scant and needs further exploration regarding the innovation process in the SME firms. This paper aims to hint the gap of knowledge related to the association between the owner-manager characteristics and innovation orientation at the SMEs. A review of relevant literature was exhausted for the achievement of the study objective. The findings of the study highlight that to fully explore the innovation process at the SME level, there is a need to divide the innovation concept into innovation creation and innovation adoption as two discrete concepts effected by the owner-manager personal characteristics. Literature hints at these two conceptualizations of the innovation among SMEs, but empirical examination is non-existence. Therefore, this work recommends future research endeavors to empirically examining the direction and strength of the relationship between owner-manager characteristics and SME's innovation performance in terms of creation and adoption. Moreover, literature and policy direction can be drawn from the respective research activities.

Matched MeSH terms: Concept Formation
Poh-tay-toe, Poh-tah-toe: Autism Diagnosis and Conceptualization

Leong D, Hedley D, Uljarević M

J Child Neurol, 2020 03;35(3):247-248.
PMID: 31726922 DOI: 10.1177/0883073819887587
Matched MeSH terms: Concept Formation
Fulltext Olfactory language and abstraction across cultures

Majid A, Burenhult N, Stensmyr M, de Valk J, Hansson BS

Philos Trans R Soc Lond B Biol Sci, 2018 08 05;373(1752).
PMID: 29915007 DOI: 10.1098/rstb.2017.0139

Olfaction presents a particularly interesting arena to explore abstraction in language. Like other abstract domains, such as time, odours can be difficult to conceptualize. An odour cannot be seen or held, it can be difficult to locate in space, and for most people odours are difficult to verbalize. On the other hand, odours give rise to primary sensory experiences. Every time we inhale we are using olfaction to make sense of our environment. We present new experimental data from 30 Jahai hunter-gatherers from the Malay Peninsula and 30 matched Dutch participants from the Netherlands in an odour naming experiment. Participants smelled monomolecular odorants and named odours while reaction times, odour descriptors and facial expressions were measured. We show that while Dutch speakers relied on concrete descriptors, i.e. they referred to odour sources (e.g. smells like lemon), the Jahai used abstract vocabulary to name the same odours (e.g. musty). Despite this differential linguistic categorization, analysis of facial expressions showed that the two groups, nevertheless, had the same initial emotional reactions to odours. Critically, these cross-cultural data present a challenge for how to think about abstraction in language.This article is part of the theme issue 'Varieties of abstract concepts: development, use and representation in the brain'.

Matched MeSH terms: Concept Formation*
Measurement invariance of the Broad Conceptualization of Beauty Scale (BCBS) across Black, Hispanic, and White women in the United States

Modica CA, DiLillo V, Swami V

Body Image, 2023 Mar;44:69-77.
PMID: 36502544 DOI: 10.1016/j.bodyim.2022.11.008

The Broad Conceptualization of Beauty Scale (BCBS) assesses the degree to which women perceive diverse appearances and internal qualities as being beautiful. Although the instrument is increasingly used in diverse national and linguistic contexts, no previous study has examined measurement invariance of the BCBS across racial groups. To rectify this, we asked 395 Black, 406 Hispanic, and 423 White women from the United States to complete the BCBS. Confirmatory factor analysis indicated that a unidimensional model of BCBS scores had poor fit to the data in the total sample, but freely estimating error covariances between six pairs of items resulted in adequate fit. Additionally, full configural and scalar invariance was supported, but metric invariance was not, with further testing indicating that the item loading for one item differed across groups. Comparison of latent means indicated that all between-groups comparisons in BCBS scores were non-significant. However, medium-sized group differences in BCBS scores emerged once group differences in key demographics were controlled for. Overall, these results suggest that the BCBS largely achieves measurement invariance across Black, Hispanic, and White women in the United States, suggestive of similarity in how the construct of broad conceptualisation of beauty is understood and experienced.

Matched MeSH terms: Concept Formation*
Fulltext Exploring Malaysian parents' and teachers' cultural conceptualization of adolescent social and emotional competencies: A qualitative formative study

Abd Hadi NH, Midin M, Tong SF, Chan LF, Mohd Salleh Sahimi H, Ahmad Badayai AR, et al.

Front Public Health, 2023;11:992863.
PMID: 37033063 DOI: 10.3389/fpubh.2023.992863

INTRODUCTION: Global implementation of social and emotional learning (SEL) has been suggested to incorporate a systematic cultural adaptation process which relies on ground-up empirical data of a target cultural group in tailoring a culturally sensitive SEL intervention. Preliminary formative studies among local parents and educators were done to explore the conceptualization of social and emotional competencies (SECs) in various cultural settings, such as the continent of Africa and among the indigenous and refugee groups. Unfortunately, little scholarship has been devoted to studying the SEL adaptation process in Southeast Asian regions. This formative study aimed to explore Malaysian parents' and teachers' cultural conceptualization of adolescent SECs.
METHODS: This qualitative study interviewed 12 Malaysian parents and 10 Malaysian teachers comprising of Malay (82%), Chinese (9%) and Indian (9%) races in an online focus group discussion. Sampling is purposive to parents of adolescents and teachers at secondary school only. Data were analyzed thematically to determine the culturally sensitive SEL constructs for Malaysian adolescents.
RESULTS: All themes and sub-themes of SEC regarded as crucial for Malaysian adolescents are aligned with CASEL's five domains of competencies. Our findings extended the conceptualization of subskills under CASEL's relationship skills and responsible decision-making domains, which reflect Asian cultural values. The main themes of social competency: (a) preserving interpersonal relationships, (b) utilizing intrapersonal skills, and (c) communicating effectively, are shared with the established CASEL constructs. However, the underlying subthemes denote the unique cultural manifestation of social competency in Malaysia. Two of the emotional competency themes represent the established CASEL constructs: (a) practicing self-regulation, (b) demonstrating help-seeking behavior, and the other two themes signify Asian values: (c) upholding altruism, and (d) maintaining cultural display rules.
DISCUSSIONS: This formative study revealed the habitual use of experiential and expressive suppressions as adaptive emotion regulation strategies in Malaysian collectivist culture and offered a potential alternative emotion regulation pathway suitable for Malaysian adolescents. It also informed the feasibility of implementing SEL modules developed based on the CASEL framework in Malaysia and suggested two key lessons to enhance the cultural sensitivity of SEL in Malaysia: effective, respectful communication and expressive writing.

Matched MeSH terms: Concept Formation*
Fulltext Job-demand resources model to explain the relationship among work-family conflict, burnout, social support and turnover intention: a conceptual review

Hamid, R. A., Ungku Ahmad, U. N. K.

Journal of Advanced Research Design, 2014;1(1):42-53.
MyJurnal

This paper reviews the conceptualization and relationship among work-family conflict,
burnout, social support and turnover intention using Job Demand Resources (JD-R) model. From the
theoretical framework of JD-R model, there is a relationship between job demand and resources that
gives impact to organization outcome. In addition, empirical evidence also shows that a relationship
exists between the above variables. Organization should address proactively how job demand and
resources influence each other that lead to organization outcome. Comprehensive understanding
regarding the above matter gives opportunity for organizations to take reasonable action to ensure
employees well-being and give benefit to the organizations themselves.

Matched MeSH terms: Concept Formation
Fulltext Quantitative assessment of concept maps for conceptualizing domain ontologies: a case of Quran

Iqbal, Rizwan, Masrah Azrifah Azmi Murad, Ashraf, Adnan

Pertanika Journal of Science & Technology, 2020;28(1):179-192.
MyJurnal

The use of graphical knowledge representation formalisms with a representational vocabulary agreement of terms of conceptualization of the universe of discourse is a new high potential approach in the ontology engineering and knowledge management context. Initially, concept maps were used in the fields of education and learning. After that, it became popular in other areas due to its flexible and intuitive nature. It was also proven as a useful tool to improve communication in corporate environment. In the field of ontologies, concept maps were explored to be used to facilitate different aspects of ontology development. An essential reason behind this motivation is the structural resemblance of concept maps with the hierarchical structure of ontologies. This research aims to demonstrate quantitative evaluation of 4 different hypotheses related to the effectiveness of using concept maps for ontology conceptualization. The domain of Quran was selected for the purpose of this study and it was conducted in collaboration with the experts from the Centre of Quranic Research, Universiti Malaya, Kuala Lumpur, Malaysia. The results of the hypotheses demonstrated that concept mapping was easy to learn and implement for the majority of the participants. Most of them experienced improvement in domain knowledge regarding the vocabularies used to refer to the structure of organization of the Quran, namely Juz, Surah, Ayats, tafsir, Malay translation, English translation, and relationships among these entities. Therefore, concept maps instilled the element of learning through the conceptualization process and provided a platform for participants to resolve conflicting opinions and ambiguities of terms used immediately.

Matched MeSH terms: Concept Formation
Fulltext Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia

Ali AQ, Md Sultan AB, Abd Ghani AA, Zulzalil H

PeerJ Comput Sci, 2020;6:e294.
PMID: 33816945 DOI: 10.7717/peerj-cs.294

Despite the benefits of standardization, the customization of Software as a Service (SaaS) application is also essential because of the many unique requirements of customers. This study, therefore, focuses on the development of a valid and reliable software customization model for SaaS quality that consists of (1) generic software customization types and a list of common practices for each customization type in the SaaS multi-tenant context, and (2) key quality attributes of SaaS applications associated with customization. The study was divided into three phases: the conceptualization of the model, analysis of its validity using SaaS academic-derived expertise, and evaluation of its reliability by submitting it to an internal consistency reliability test conducted by software-engineer researchers. The model was initially devised based on six customization approaches, 46 customization practices, and 13 quality attributes in the SaaS multi-tenant context. Subsequently, its content was validated over two rounds of testing after which one approach and 14 practices were removed and 20 practices were reformulated. The internal consistency reliability study was thereafter conducted by 34 software engineer researchers. All constructs of the content-validated model were found to be reliable in this study. The final version of the model consists of 6 constructs and 44 items. These six constructs and their associated items are as follows: (1) Configuration (eight items), (2) Composition (four items), (3) Extension (six items), 4) Integration (eight items), (5) Modification (five items), and (6) SaaS quality (13 items). The results of the study may contribute to enhancing the capability of empirically analyzing the impact of software customization on SaaS quality by benefiting from all resultant constructs and items.

Matched MeSH terms: Concept Formation
Fulltext Discovering the Value Creation System in IoT Ecosystems

Lopez CA, Castillo LF, Corchado JM

Sensors (Basel), 2021 Jan 06;21(2).
PMID: 33418918 DOI: 10.3390/s21020328

Internet of Things (IoT) should not be seen only as a cost reduction mechanism for manufacturing companies; instead, it should be seen as the basis for transition to a new business model that monetizes the data from an intelligent ecosystem. In this regard, deciphering the operation of the value creation system and finding the balance between the digital strategy and the deployment of technological platforms, are the main motivations behind this research. To achieve the proposed objectives, systems theory has been adopted in the conceptualization stage, later, fuzzy logic has been used to structure a subsystem for the evaluation of input parameters. Subsequently, system dynamics have been used to build a computational representation and later, through dynamic simulation, the model has been adjusted according to iterations and the identified limits of the system. Finally, with the obtained set of results, different value creation and capture behaviors have been identified. The simulation model, based on the conceptualization of the system and the mathematical representation of the value function, allows to establish a frame of reference for the evaluation of the behaviour of IoT ecosystems in the context of the connected home.

Matched MeSH terms: Concept Formation
Fulltext The Pictorial Fit-Frail Scale: Developing a Visual Scale to Assess Frailty

Theou O, Andrew M, Ahip SS, Squires E, McGarrigle L, Blodgett JM, et al.

Can Geriatr J, 2019 Jun;22(2):64-74.
PMID: 31258829 DOI: 10.5770/cgj.22.357

Background: Standardized frailty assessments are needed for early identification and treatment. We aimed to develop a frailty scale using visual images, the Pictorial Fit-Frail Scale (PFFS), and to examine its feasibility and content validity.
Methods: In Phase 1, a multidisciplinary team identified domains for measurement, operationalized impairment levels, and reviewed visual languages for the scale. In Phase 2, feedback was sought from health professionals and the general public. In Phase 3, 366 participants completed preliminary testing on the revised draft, including 162 UK paramedics, and rated the scale on feasibility and usability. In Phase 4, following translation into Malay, the final prototype was tested in 95 participants in Peninsular Malaysia and Borneo.
Results: The final scale incorporated 14 domains, each conceptualized with 3-6 response levels. All domains were rated as "understood well" by most participants (range 64-94%). Percentage agreement with positive statements regarding appearance, feasibility, and usefulness ranged from 66% to 95%. Overall feedback from health-care professionals supported its content validity.
Conclusions: The PFFS is comprehensive, feasible, and appears generalizable across countries, and has face and content validity. Investigation into the reliability and predictive validity of the scale is currently underway.

Matched MeSH terms: Concept Formation
Syntactic Cues Help Disambiguate Objects Referred to With Count Nouns: Illustration With Malay Children

Sia MY, Mayor J

Child Dev, 2021 01;92(1):101-114.
PMID: 32738160 DOI: 10.1111/cdev.13401

Children employ multiple cues to identify the referent of a novel word. Novel words are often embedded in sentences and children have been shown to use syntactic cues to differentiate between types of words (adjective vs. nouns) and between types of nouns (count vs. mass nouns). In this study, we show that children learning Malay (N = 67), a numeral classifier language, can use syntactic cues to perform even finer-grained disambiguation-between count nouns. The manipulation of congruence between lexical and syntactic cues reveals a clear developmental trajectory: while 5-year-olds use predominantly lexical cues, older children increasingly rely on syntactic cues, such that by 7 years of age, they disambiguate between objects referred to with count nouns using syntactic rather than lexical cues.

Matched MeSH terms: Concept Formation*
Synthesisation of design features for multifunctional stretcher concepts

Lim SH, Ng PK

J Med Eng Technol, 2021 Feb;45(2):145-157.
PMID: 33539247 DOI: 10.1080/03091902.2021.1873442

A stretcher is a lightweight and portable apparatus used to facilitate the movement of patients who require medical care. While its design and functions have been known to man for over 600 years, there is still much room for improvement with regard to comfortability, mobility and ergonomics aspects. This study aims to synthesise design features from patents, journals and products for the conceptualisation of multifunctional stretchers. Based on the conceptual synthesis of this study, if a stretcher is redesigned to be foldable, then less storage space would be required, thus allowing the paramedic or medical person to store more stretchers and attend to multiple patients at a time. In comparison to a regular stretcher, a foldable stretcher would not only be smaller and more portable but would also help medical personnel reach the patient in a timelier manner. A reduction in response time for emergency medical services might increase the survival rate among patients who are in critical conditions. In the aspect of multifunctionality, the medical person may also be able to respond to different types of medical transportation needs. Multifunctional stretchers can increase the versatility of emergency medical service teams in adapting to different situations at a reduced cost.

Matched MeSH terms: Concept Formation

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