Community resilience following a crisis has become essential to avoid panic. In contrast, social media usage has been practical to improve public resilience. However, the impacts of social media crisis response and social interaction have not been fully addressed. Therefore, this study aims to investigate the effects of social media crisis communication on public resilience. The study data were collected through an online medium, and the final responses consist of 393 observations, mainly of Malaysians who have experienced Covid-19 isolation, quarantine, or lockdown. The assessments of the reflective measurement models based on path analysis in PLS-SEM are reliable and valid. The Cronbach's alpha, rho_A, composite reliability, and discriminant validity revealed acceptable values. PLS prediction algorithm was run to assess the model's predictive power, and the findings show that the predictive relevance is satisfactory. Furthermore, the IPMA was applied to evaluate the model's usefulness, which compares the level of the variables from the performance scale mean value against the importance level. The result shows that all the variables are useful and reveal good performance. Thus, crisis management and communication activities should pay more attention to these variables for effective social media crisis communication. Thus, the study offers theoretical and practical implications in the field of social media-based crisis communication and crisis informatics.
The need for technical support for data handling and visualization solutions has increased in tandem with the complexity of today's data and information, that is of multiple sources, huge in size and of different formats. This study focuses on handling and analyzing text-based data. Despite many available text analysis tools, there is a high demand among researchers for easy- to-use tools yet scalable and with incomparable visualization features. Of recent, there has been a significant focus on utilizing VOSviewer, an open-source software for bibliometric analysis. This software is able to analyze a significant amount of data and provide excellent network data mapping. However, there is a lack of existing work in evaluating this sophisticated tool for text analysis. Thus, this article explores the capability of VOSviewer and presents evidence-based implementation of this software for text analysis. Specifically, this study demonstrates the usage of VOSviewer to analyze text based on YouTube interviews related to ChatGPT. Hence, this study significantly contributes by processing textual data and producing visualization network maps that are different from bibliometric data. The study recognizes VOSviewer as a powerful tool for data visualization in mapping text data and illustrates the potential of this software for analyzing text networks in various fields. •The study illustrates how text analysis and visualization can be realized using VOSviewer, an open-source software mostly used for biblio- metric analysis.•The study presents the workflow indicating how the dataset can be prepared as input for VOSviewer for text analysis.•The study proves that VOSviewer is a powerful tool for data visualization and network mapping for any type of network data including transcripts from social media.
Generative artificial intelligence has created a moment in history where human beings have begin to closely interact with artificial intelligence (AI) tools, putting policymakers in a position to restrict or legislate such tools. One particular example of such a tool is ChatGPT which is the first and world's most popular multipurpose generative AI tool. This study aims to put forward a policy-making framework of generative artificial intelligence based on the risk, reward, and resilience framework. A systematic search was conducted, by using carefully chosen keywords, excluding non-English content, conference articles, book chapters, and editorials. Published research were filtered based on their relevance to ChatGPT ethics, yielding a total of 41 articles. Key elements surrounding ChatGPT concerns and motivations were systematically deduced and classified under the risk, reward, and resilience categories to serve as ingredients for the proposed decision-making framework. The decision-making process and rules were developed as a primer to help policymakers navigate decision-making conundrums. Then, the framework was practically tailored towards some of the concerns surrounding ChatGPT in the context of higher education. In the case of the interconnection between risk and reward, the findings show that providing students with access to ChatGPT presents an opportunity for increased efficiency in tasks such as text summarization and workload reduction. However, this exposes them to risks such as plagiarism and cheating. Similarly, pursuing certain opportunities such as accessing vast amounts of information, can lead to rewards, but it also introduces risks like misinformation and copyright issues. Likewise, focusing on specific capabilities of ChatGPT, such as developing tools to detect plagiarism and misinformation, may enhance resilience in some areas (e.g., academic integrity). However, it may also create vulnerabilities in other domains, such as the digital divide, educational equity, and job losses. Furthermore, the finding indicates second-order effects of legislation regarding ChatGPT which have implications both positively and negatively. One potential effect is a decrease in rewards due to the limitations imposed by the legislation, which may hinder individuals from fully capitalizing on the opportunities provided by ChatGPT. Hence, the risk, reward, and resilience framework provides a comprehensive and flexible decision-making model that allows policymakers and in this use case, higher education institutions to navigate the complexities and trade-offs associated with ChatGPT, which have theoretical and practical implications for the future.