Despite the benefits of standardization, the customization of Software as a Service (SaaS) application is also essential because of the many unique requirements of customers. This study, therefore, focuses on the development of a valid and reliable software customization model for SaaS quality that consists of (1) generic software customization types and a list of common practices for each customization type in the SaaS multi-tenant context, and (2) key quality attributes of SaaS applications associated with customization. The study was divided into three phases: the conceptualization of the model, analysis of its validity using SaaS academic-derived expertise, and evaluation of its reliability by submitting it to an internal consistency reliability test conducted by software-engineer researchers. The model was initially devised based on six customization approaches, 46 customization practices, and 13 quality attributes in the SaaS multi-tenant context. Subsequently, its content was validated over two rounds of testing after which one approach and 14 practices were removed and 20 practices were reformulated. The internal consistency reliability study was thereafter conducted by 34 software engineer researchers. All constructs of the content-validated model were found to be reliable in this study. The final version of the model consists of 6 constructs and 44 items. These six constructs and their associated items are as follows: (1) Configuration (eight items), (2) Composition (four items), (3) Extension (six items), 4) Integration (eight items), (5) Modification (five items), and (6) SaaS quality (13 items). The results of the study may contribute to enhancing the capability of empirically analyzing the impact of software customization on SaaS quality by benefiting from all resultant constructs and items.
One of the most important and critical factors in software projects is the proper cost estimation. This activity, which has to be done prior to the beginning of a project in the initial stage, always encounters several challenges and problems. However, due to the high significance and impact of the proper cost estimation, several approaches and methods have been proposed regarding how to perform cost estimation, in which the analogy-based approach is one of the most popular ones. In recent years, many attempts have been made to employ suitable techniques and methods in this approach in order to improve estimation accuracy. However, achieving improved estimation accuracy in these techniques is still an appropriate research topic. To improve software development cost estimation, the current study has investigated the effect of the LEM algorithm on optimization of features weighting and proposed a new method as well. In this research, the effectiveness of this algorithm has been examined on two datasets, Desharnais and Maxwell. Then, MMRE, PRED (0.25), and MdMRE criteria have been used to evaluate and compare the proposed method against other evolutionary algorithms. Employing the proposed method showed considerable improvement in estimating software cost estimation.