Content management is an organisational effort of managing content, particularly in digital format. Although it has been over 25 years since content management was introduced, this field of study is still considered an emerging topic with unresolved issues-in particular, the subject of benefit achievement. Therefore, grounded on an extensive review of 135 articles, the purpose of this study is to investigate the benefits that organisations can gain through the proper use of an Enterprise Content Management System (ECMS). Subsequently, this paper identifies a list of ECMS benefits and proposes an ECMS benefit framework for further exploration into this field. Our result shows that although ECMS does bring benefits to organisations, these benefits are diverse; indicating that there are certain determinants or factors influencing the achievement of such benefits. Moreover, it is also found that in the context of the benefit framework of Shang and Seddon [10], three categories were found relevant to the field of content management: operational benefit, managerial benefit, and strategic benefit.
Industrial Training Course (IMC690) is a mandatory course to be taken by seventh (7th) semester students of Information Systems Management programme (IM245). This course carries a high credit hour which weigh 12 credit hours. There are four (4) parts evaluated and the largest contributor is the industrial training report which consists of 40% marks. The problem occurs when students do not complete the report according to the date specified by the Faculty. Hence, late submission and marking of reports as well as low report scores have affected the students and lecturers. This study aims to reduce the percentage of industrial training report late submission by introducing two (2) creative innovation projects namely the Industrial Training Report Repository (ITR2) System and Industrial Training Kit (IT Kit) as the solution. Based on research findings, the percentage of late submission in the preparation of the industrial training report has successfully reduced from 60% to 0% and indirectly led to an increase in percentage of final report scores; which exceeded 30%. The results from both innovations have proven to be a comprehensive reference sources that have helped the students in producing a high quality report that complies with standards.