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Small and medium-sized enterprises' contribution in digital technology

Bagale GS 1 , Vandadi VR 2 , Singh D 3 , Sharma DK 4 , Garlapati DVK 5 , Bommisetti RK 6 Show all authors , Gupta RK 7 , Setsiawan R 8 , Subramaniyaswamy V 9 , Sengan S 10

Affiliations 

  • 1 School of Business Management, SVKM'S NMIMS University, Mumbai, India
  • 2 Department of Computer Science and Engineering, KSRM College Of Engineering (A), YSR Kadapa, Andhra Pradesh India
  • 3 LBEF Campus (In Academic Collaboration With APU Malaysia), Kathmandu, Nepal
  • 4 Department of Mathematics, Jaypee University of Engineering and Technology, Guna, Madhya Pradesh India
  • 5 Sree Kavitha Institute of Management, Khammam, India
  • 6 Department of MBA, Amrita Sai Institute of Science and Technology, Krishna, India
  • 7 Department of Humanities and Management Science, Madan Mohan Malaviya University of Technology, Gorakhpur, India
  • 8 Department Management, Universitas Kristen Petra, Surabaya, Jawa Timur Indonesia
  • 9 School of Computing, SASTRA Deemed University, Thanjavur, India
  • 10 Department of Computer Science and Engineering, PSN College of Engineering and Technology, Tirunelveli, India
Ann Oper Res, 2021 Aug 22.
PMID: 34456411 DOI: 10.1007/s10479-021-04235-5

Abstract

Researchers have mentioned the importance of digitization in improving efficiency and productivity in Small and Medium Enterprises (SME). Fortunately, there is no proof that Digitization can be used to deal with the outcome of severe incidents like COVID-19. The research paper suggested that the increased rate of SMEs has increased significantly. This was entirely due to the advent of Digital Technology (DT). In this way, both product and the process become more automated in digitalization, resulting in increased quality and demand. Considering the high scope for higher development, India's SME sector still has much space for new digital technologies to be integrated. This paper addresses the main scenario of SMEs in India and their benefit in GDP. Also, the research includes a brief analysis of CRM applications and digital payment options in SMEs.

* Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine.

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